Privacy Policy

FluentSpeak is the controller of personal data processed through the Service. You can contact us with any privacy question at privacy@fluentspeak.org or at our registered address above.

Information you provide

• Account details: your name, email address, and password. If you sign in with Google, we receive your name, email address, and profile photo from your Google account.
• Learning profile: your English proficiency level, learning goals, interests, daily practice goal, and reminder time.
• Speech input: when you speak during exercises and AI conversations, your device transcribes your speech to text on-device for pronunciation and fluency feedback. We do not upload or store the raw audio of your voice.
• Chat transcripts: text messages exchanged with our AI tutors.
• Support communications: messages you send to our support team.

Information collected automatically

• Device and technical data: device model, operating system, app version, unique device identifiers, IP address, general location (country/city level).
• Usage data: lessons completed, streaks, session length, features used, crash logs and diagnostics.
• Cookies and similar technologies on our website, for analytics and, where you consent, marketing.

• To provide, personalize, and operate the Service, including matching you with appropriate lesson content and AI tutor personas.
• To process your speech through speech-recognition and AI models and generate feedback, corrections, and conversation responses.
• To process payments and manage your subscription.
• To maintain the security and integrity of the Service, including fraud and abuse prevention.
• To communicate with you about your account, updates, and (with consent, where required) marketing.
• To analyze usage in aggregate to improve the Service.
• To comply with legal obligations, including under PECA and any applicable law in the countries where you use the Service.

To recognize your speech, the app uses your device's built-in speech-recognition capabilities, and spoken responses are generated on your device by default using an open-source text-to-speech engine. The text of your conversations — the messages you send and our AI tutors' replies — is sent to our third-party large language model providers (such as Google Gemini and Groq) to generate feedback, corrections, pronunciation and fluency notes, and conversational responses.

If you enable a premium natural voice, your text, and in some cases short audio, may be sent to a cloud text-to-speech provider (such as ElevenLabs or Google Cloud) to synthesize that voice.

These providers process data on our behalf under their own data-processing terms; we do not permit them to use your data to train general-purpose models outside the scope of providing the Service to you, unless you are separately notified and asked for consent.

We do not sell your personal data. We share information only with:

• Service providers who help us operate the Service (cloud hosting, AI/speech processing, analytics, customer support tools, payment processing), under contractual confidentiality and data-protection obligations.
• Legal and regulatory authorities, where required by Pakistani law (including PECA) or the law of another applicable jurisdiction, or to protect the rights, safety, or property of FluentSpeak, our users, or the public.
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to this Policy continuing to apply to your data.
• Other parties with your explicit consent.

Your data is processed and stored on Google Cloud (Firebase) infrastructure, which may be located outside Pakistan, and is also processed by our third-party AI providers and, where you enable a premium voice, cloud text-to-speech providers, which may operate servers in other countries. This means your data may be handled in countries whose data protection laws differ from those of your home country.

Where we transfer data internationally, we rely on our vendors' standard data-processing and security commitments (e.g., Google Cloud's data processing terms) and use encryption in transit to protect it consistently with this Policy.

We retain your personal data, including your profile, chat transcripts, and progress history, for as long as your account remains active, so that you can review your progress and past sessions. Because your speech is transcribed on-device, we do not store the raw audio of your voice.

If you delete your account (or if it is inactive for an extended period), we will delete or anonymize your personal data within 60 days, except where we must retain it longer to comply with legal obligations, resolve disputes, verify a pending payment, or enforce our agreements.

We use administrative, technical, and physical safeguards designed to protect your data, including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security of information transmitted to the Service.

The Service is intended for users aged 13 and older. Users between 13 and 18 must have the consent of a parent or legal guardian. We do not knowingly collect personal data from children under 13. If we learn that we have collected data from a child under 13 without appropriate consent, we will delete it.

Parents who believe their child has provided us data without consent may contact us at privacy@fluentspeak.org to request deletion.

Regardless of where you are located, we offer you the following choices, consistent with international best practice even though Pakistani law does not yet mandate them:

• Access: request a copy of the personal data we hold about you.
• Correction: update inaccurate or incomplete information via your account settings or by contacting us.
• Deletion: request deletion of your account and associated data, subject to Section 7.
• Export: request your data in a portable format.
• Withdraw consent: opt out of marketing communications or optional data uses (e.g., storing voice recordings) at any time.
• EU/UK/California users: you may have additional rights under GDPR or CCPA if those laws apply to you; contact us to exercise them.

To exercise any of these rights, email privacy@fluentspeak.org or use the in-app privacy settings. We will respond within a reasonable time.

Our website uses cookies and similar technologies for essential functionality, analytics, and (with your consent, via a cookie banner) marketing and advertising measurement. You can control cookies through your browser settings or our cookie-consent tool.

The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via the app, email, or a notice on our website before they take effect. The "Last updated" date at the top of this Policy indicates when it was last revised.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the details below.